LAST UPDATED: Jan 18th, 2024
This Privacy Policy (“Policy”) outlines Celer LLC’s (“Celer”) policies and procedures for collecting, using, and disclosing information related to our services. It also describes the security measures we have in place to protect the information you provide while using our services, including those made available through this website and other software or services offered by Celer (the “Services”). By using our Services, you consent to the collection, transfer, processing, storage, and other uses of your information as described in this Policy.
When expressing interest in our Services or registering to use them, we collect personal contact information such as your name, company name, address, phone number, and email address (“Personal Contact Information”). If you purchase Services, we may also collect billing information such as credit card numbers and billing addresses (“Billing Information”).
Using our Services, you may create, upload, and share content like company descriptions, logos, custom emails, etc. (collectively referred to as “Data”). This information is stored and maintained on Celer’s servers. Additionally, in the event of technical errors, we may request Diagnostic Information, such as crash reports or system logs.
We collect standard Analytics Information, such as your IP address, browser type, pages viewed, and clicks. This helps improve the functionality of our Services.
We use this to administer and provide our Services, communicate updates, and send product announcements. Occasionally, we may also use this information for marketing purposes in accordance with applicable law.
Billing Information is processed through third-party providers like
Stripe
. We do not store your billing details on our servers. Please review Stripe’s privacy policy for more information on how they handle your billing data.
This is used solely for maintaining and improving our Services and ensuring their technical functionality.
Refunds are available only for customers in their first month of service. Clients in their first month may request a refund within 24 hours of payment if they are dissatisfied. After the initial 24-hour window, refunds will not be granted as work begins immediately upon payment.
Cancellation Policy
For existing customers, cancellations must be requested at least 24 hours prior to the next billing cycle. Due to the nature of the services and payment processing through Square, cancellations requested within the 24-hour window preceding the billing date will take effect in the following billing cycle, and the client will be charged for the current cycle.
Disclaimer Regarding Intangible and Behind-the-Scenes Work
By purchasing any optimization, ranking, or SEO-related service (“Services”) from Celer LLC (“Celer”), you acknowledge and agree that a significant portion of the work performed is intangible or conducted “behind the scenes” (e.g., technical analysis, algorithmic updates, keyword research, link-building outreach). The scope, methods, and deliverables may vary by client depending on industry, prior setup, market conditions, and other factors. You further agree that lack of visible or physical proof of these services is not grounds to claim non-delivery or to initiate a dispute or chargeback. Celer maintains documentation of all Services provided—such as project logs, change histories, and internal notes—to confirm the work performed. By proceeding with payment, you affirm that the value of these Services lies in the expertise, research, and improvements rendered, regardless of whether any final “output” is immediately evident or guaranteed to achieve specific results. Consequently, you waive the right to seek a refund, chargeback, or any other form of cancellation premised on claims of “invisible” or intangible work, provided Celer can demonstrate that professional efforts consistent with your Service plan were carried out in good faith.
Disclaimer on Client Cooperation and Provision of Information
By purchasing or using Celer LLC’s (“Celer”) Services, you (the “Client”) acknowledge and agree that your timely and complete cooperation is essential for the successful delivery of our Services. If we request information, feedback, or any other materials necessary to fulfill our obligations, you must provide such items in a prompt and accurate manner. Should you fail to do so, Celer reserves the right to pause or refrain from performing certain work components until the requested information is provided. You expressly agree that any delays, incomplete work, or lack of progress resulting from your non-cooperation or failure to supply necessary information does not warrant a refund, chargeback, or other form of compensation. By engaging Celer’s Services, you confirm that you understand and accept these cooperation requirements as a condition of service.
Celer’s GBP Services aim to optimize your online presence and improve local rankings. However, due to the unpredictable nature of Google’s systems, we cannot guarantee specific ranking outcomes, and the following conditions apply:
Celer provides custom website creation designed to reflect your brand and engage your audience. Due to the subjective nature of design, the following terms apply:
Our social media services aim to boost your online presence and engagement across platforms. However, because social media results are influenced by various external factors, including algorithms and market trends, the following applies:
Celer offers custom copywriting and branding services tailored to your business. Given that these services are highly subjective, the following terms apply:
Celer is not liable for issues resulting from external platforms (e.g., Google, Facebook, Instagram, or third-party services such as Square for payment processing). For example, we cannot be held responsible for any disruptions in services, suspensions, or errors caused by these third-party platforms.
Clients must actively participate in the services they are receiving. Delays or failures to provide requested information or feedback within the required timeframes may limit the effectiveness of our services. Celer will not be held liable for suboptimal results due to client inaction.
Celer may use publicly available information to continue providing services when the client fails to provide necessary data within the required timeframe. We are not responsible for any inaccuracies or issues resulting from using public information.
Refunds are only available under the terms outlined in the Refund Policy section above. Requests for cancellations must adhere to these timelines, and work that has already been initiated cannot be undone for a refund.
Celer is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, such as natural disasters, acts of government, or disruptions caused by third-party service providers.
By using our Services, you agree to allow Celer to identify you as a customer and use your name or logo in our marketing materials, including on our website.
Celer may use third-party providers for data processing, analytics, and payment management. These trusted partners are bound by similar privacy obligations and may only use your information for the purposes necessary to fulfill our services.
If we make significant changes to this Privacy Policy, we will notify you via email and/or update the Policy on our website. You are responsible for reviewing such updates.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Phone: (470) 704-6216
Email:[email protected]
Address: 7000 Central Pkwy, Suite 1100, Atlanta, GA 30328
Copyright Celer LLC 2024 – All Rights Reserved
(470) 704-6216
Copyright Celer 2024 -- All Rights Reserved
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